Clear, simple privacy information for future residents and enquiries.

We may process information you provide directly, such as your name, email address, phone or WhatsApp number, preferred stay term, preferred room type, and the content of your message or enquiry.

If you communicate with us after your initial enquiry, we may also keep records of those messages so we can respond consistently and manage your request.

The current version of this website uses browser local storage to remember your preferred language selection between visits. This helps us keep the experience consistent when you return.

Like most websites, standard technical logs may also be created by the hosting or infrastructure providers that deliver the website, such as server request logs, IP address information, browser type, or device information needed for security and reliability.

If we add analytics, tracking, or additional cookies in the future, this policy will be updated so the description of data processing stays accurate.

We use personal data to answer questions, assess availability, discuss room options, follow up on booking interest, prepare for potential residence agreements, and provide support around your stay.

We may also use limited technical information to maintain website security, diagnose issues, and protect the website from misuse.

Where applicable under the GDPR, we rely on one or more of the following legal bases: taking steps at your request before entering into a contract, our legitimate interests in operating and securing the residence website and communications, compliance with legal obligations, and consent where consent is the appropriate basis.

If we rely on consent for any specific activity, you may withdraw that consent at any time, although this will not affect processing already carried out before withdrawal.

We do not sell your personal information. We may share information only where reasonably necessary with service providers who help us operate the website, manage communications, or support residence operations, and only on a need-to-know basis.

We may also disclose information if required to do so by law, regulation, court order, or to protect our rights, residents, staff, or property.

We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected, including answering your enquiry, managing a booking process, meeting record-keeping obligations, or resolving disputes.

If an enquiry does not result in a booking, we aim not to keep the information longer than necessary for follow-up and internal administration. If a residency agreement is entered into, additional retention periods may apply under the terms of that agreement and applicable law.

Depending on where you are located and which laws apply, you may have the right to request access to your data, correction of inaccurate information, deletion, restriction of processing, objection to certain processing, data portability, and the right to lodge a complaint with a competent supervisory authority.

We will handle privacy requests in a reasonable timeframe and may ask you to verify your identity before completing a request.

We may update this Privacy Policy from time to time to reflect changes in the website, our operations, or legal requirements. The version published on this page is the version currently in effect.